Service and Support
We are committed to customer satisfaction. We will work with you throughout the process of design and implementation. Our experienced staff is available to assist whether you need a builder story layout or a complete sales center design.
4 ways to order:
Wall mount items come with double-sided foam tape, for easy installation. Exterior post and panel signs ship pre-drilled but not include hardware (nails or screws available upon reques). Exterior signs and flag poles requiring specific installation methods come with easy to follow instructions and installation hardware.
Check with your local building department regulations for exterior sign and flag pole installation.
Marketline uses DropBox to send and receive large files. Please see the Art Guidelines for more information. Our graphics department can manipulate Adobe Illustrator, Photoshop, and Corel Draw. Art which is to be digitally printed with no changes can be furnished as eps, tiff, bmp, or jpeg files. No CAD files please.
Our in-stock items are usually shipped within 48 hours ( 4 to 6 weeks for custom items). Please allow seven working days for surface delivery. We also offer second day delivery. Don’t forget to include your street address and daytime phone number on your order form. It’s required for delivery. call for quote on shipping.
Display furniture or other oversized products ship via trucking company, curbside delivery. Freight cost by quote, based on weight/distance. Please call any of our expert customer service representatives.
Our display furniture is shipped in fully enclosed wooden crates providing the highest level of protection during the transportation of your products. Pricing varies according to size. Please call for quote.
Need it tomorrow?
Try our overnight delivery. In-stock orders received by 12 noon PST can be shipped to your address the next day. Orders received Friday are normally delivered the following Monday. Saturday delivery at extra charge.
How are we doing?
If you have a suggestion, complaint, or compliment, we would like to hear from you. We will correct any problem to your satisfaction, or accept return of the product for a full refund to you. Please email us at firstname.lastname@example.org or write us at
2001 Tarob Court
Milpitas, CA 95035
Call us toll free at 1-866-859-1250 or e-mail us at Sales@MarketlineOnline.com for questions regarding exchanges or refunds, missing shipments, notification of defective or damaged merchandise, complaint resolutions or anything else we can help you with.
If for any reason you are not completely satisfied with any of our products, please call our customer service line for instructions on returning the items for an exchange or refund.
Please allow 1-2 business days to process your order. All of our in-stock items ship within 1-2 business days after your order has been processed. Orders received before 12pm PST are eligible for overnight delivery.
All stock items that are customizable require 10-12 working business days. This timeline is valid only after you have approved the artwork.
While we stock the materials needed to produce all of our products, certain products like our A-boards or custom copy plaques are built on an order- to-order basis. Please allow up to 10 business days for our production team to produce and ship your product.
All of our display furniture is made-to-order. Generally, our display furniture goes through 4 weeks in the production room, about 1 week in the finish room, and another week in transit to you.
We have worked to standardize crating prices and negotiate freight discounts to pass these benefits to you. Because sending freight via trucking companies directly relates to the shipment's weight and distance, an accurate freight quote is necessary to ensure you won't be charged more for shipping a product to you than is necessary.
All of our display furniture ship in fully enclosed wooden crates to ensure maximum protection during transit. We contract all of our trucking companies to deliver with a lift gate, meaning your site does not need to have a forklift on-hand to offload your display pieces.
The crate is kept sealed using thick industrial screws and reinforced with metal clamps. Once removed, individual crate panels can be removed to allow your salespeople to safely remove your furniture.
We deliver to all 48 continental states, and take steps to ensure your product reaches you free of harm. Shock-watch indicators and fragile markings will help you to determine if your product has been mishandled during transit. We also fax out a set of guidelines that includes a checklist of items that your salespeople can go through to ensure a quick and smooth delivery.
Yes. MarketLine offers a 100% Satisfaction Guarantee. If, for whatever reason, the product isn't what you'd thought it would be, is defective, or wasn't what you were looking for, we will issue return tags and have your product shipped back to our warehouse for a refund of the product's cost. There are no lengthy RMA's to fill out or set of questions you have to answer. Simply place the unused product in a sealed box and have it ready for pickup. There is no restocking fee, and your money is refunded within 5 business days after we've received the defective or unwanted product. Shipping costs are non-refundable.
Please be sure to examine the condition of your package prior to signing. If there is still damage to your product, simply contact us at 888-744- 6243, or email at Info@marketlineonline.com. Please have your order number ready to reference your shipment. We will ship a replacement immediately from our warehouse and simultaneously issue call tags for the defective/damaged product. The damaged product is crucial to file any freight claims with the carrier.
If your order was a custom-produced product like an a-board or custom plaque, please allow at the most 1-2 business days to reproduce.
Because we know how important it is for your sales center and model homes to have what you've ordered, most all replacement pieces are shipped via expedited services (2-3 day service) at no additional cost.
Visa, Mastercard, and American Express are all acceptable forms of payment. We also accept company checks; please reference your order number in the memo line and send to the following:
Attn: Accounts Receivable / Internet Order Department
2001 Tarob Court
Milpitas, CA 95035
Your credit card is authorized at the moment you place your order online. This is done through the payment gateway we've setup with CyberSource. The charge will appear on your bank or credit statement under Marketshare, Inc.
We offer a 100% satisfaction guarantee. If you have an issue, one of our customer service representatives is standing by to assist you. We will solve your problem.
Yes. After your product has shipped, a tracking number is provided to you via email. This email will include what's in your order, and indicate any back ordered items. The link provided will take you to the carrier's tracking page, and provide up-to-date tracking information.
Yes, for a minimum fee. Simply send us a swatch of the color you'd like to have us match!
A vectored art file is a file most common with Adobe Illustrator and CorelDRAW. Vectored art allows our production team to effectively enlarge, manipulate, and enhance your logo or graphic to accommodate our means of production.
If your artwork is under 5MB, please send it to email@example.com and reference your order number in the subject line.
For files larger than 5MB, we have created an FTP interface that you can access via your web browser to upload your file. Please contact firstname.lastname@example.org and type "FTP user request" in the subject field. We will supply you with a temporary user name and password you can use to access our FTP site upload your files. Please rename your file to match your order number.
Files smaller than 10MB please email to: email@example.com
Marketshare recommend using Dropbox.com (2 GB Free Account)
Creating a Dropbox Account:
Open a Web browser, and go to dropbox.com
Click "Login" then "Create Account"
Type your first and last name, enter your email address and type a password. the strength of the password is indicated by a colored bar under the "Password" text field. Check "I Agree to Dropbox Terms of Service" then click "Create Account" The Dropbox desktop software will automatically download.
Install Dropbox. Click "I Already Have a Dropbox Account" then click "Next". click the 2GB radio button that comes with the free Dropbox account, then click "Next"
Click the "Typical" radio button, then press "Install"
Never use spaces or special characters in filenames!!!
use brief and descriptive naming
use 20 characters or less
include a file extension (.pdf, .doc, .jpg, .jpeg, .ai, .psd, .eps, tif, etc)
include identifiers such as project, filename, and date in the name.
Important File Format Information:
Multiple graphic files can be combined and compressed into one file using .tar, .sit, .sea, or zipped .zip
Always include linked images and fonts. Please do not embed images into illustrator. We prefer fonts to be outlined. For revision, send the font.
Vector file preferred over other formats if possible. Format as .ai or .eps
All bitmap files should be at least 150 ppi at full size. Preferred format is .jpeg or .tiff
To ensure correct color output, please provide the PMS colors or a hardcopy of the art marked "match color to this print" and have it laid out in PMS upon delivery.
Applications and File Formats: we can accept the current version and lower.
|Software Application||File Extensions||File Content Type|
|Illustrator CS||.ai, .eps||Logos, floorplans, plot maps, area maps, sign art|
|Photoshop 7||.psd, .tif, .jpg||Rendering, photographs, streetscaps|
|Corel Draw 9||Sign art only|
|CAD and Acrobat||Used for reference only, not for output|
Zip, CD, Diskette, DVD